PRIVACY POLICY- Quick Response Connect, LLC
Effective Date: December 7, 2025

This Privacy Policy explains how Quick Response Connect, LLC (“QRC,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information. By accessing or using our website, forms, scheduling tools, communications, or services (“Services”), you agree to the terms of this Policy.

1. SCOPE

This Policy applies to:

• Visitors to our Site

• Users submitting service requests, surveys, photos, or communications

• Individuals receiving text, email, or phone communications

• Contractors interacting with QRC

• Anyone whose data is processed by QRC

This Policy does not apply to independent contractors performing Referred Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Name, address, phone, email

• Property details and service descriptions

• Photos, videos, or uploads

• Form submissions, surveys, messages

• Scheduling and availability details

• Payment-related information (processed via third parties)

2.2 Information Collected Automatically

• IP address, device identifiers

• Browser type, OS, preferences

• Clickstream and behavioral data

• Cookies, pixels, tags, analytics

• Session logs and diagnostic data

2.3 Information From Third Parties

• Contractor-provided details

• Payment processors

• Scheduling tools

• Marketing partners

• Public records and property data

• Analytics and advertising platforms

2.4 Inferences & Derived Data

We create internal inferences such as:

• Service recommendations

• Lead quality scoring

• Issue classification

• Preference profiles

• Property assessments

• Behavioral predictions

3. HOW WE USE INFORMATION

3.1 Operational Uses

• Providing Direct Services (under-$600 work not requiring a license)

• Facilitating Referred Services (licensed work performed by contractors)

• Intake, routing, screening, scheduling, and communication

• Customer service and issue resolution

3.2 Business Improvements

• Internal analytics and trend analysis

• Service forecasting and optimization

• Workflow and process development

• Training and refinement of internal automation systems

• Development of affiliated ventures, products, or service lines

3.3 Marketing & Outreach

• SMS, email, and phone communications

• Interest-based and personalized advertising

• Retargeting and cross-platform promotion

• Promotion of QRC’s brands and affiliated ventures

• Surveys, offers, and campaigns

3.4 Security & Legal

• Identity verification

• Fraud and abuse prevention

• Safety assessments

• Compliance with Michigan and federal law

3.5 Additional Uses

Any purpose disclosed at the time of collection or consistent with this Policy.

4. SHARING OF INFORMATION

4.1 Within QRC and Affiliated Ventures

Information may be shared across:

• QRC home services operations

• Related brands and ventures under common ownership

• Successor or rebranded entities

4.2 With Service Providers & Partners

Including:

• Hosting and cloud services

• Analytics and advertising vendors

• Payment processors

• SMS gateways and call-routing tools

• Scheduling systems and CRM tools

• AI and automation vendors

4.3 With Independent Contractors

Only when necessary for Referred Services.
Contractors receive limited information needed to provide an estimate or service.

4.4 Legal & Compliance

We may disclose information to:

• Comply with legal obligations

• Respond to lawful requests

• Protect QRC, users, or the public

4.5 Business Transfers

Information may be transferred as part of:

• Merger, acquisition, reorganization, financing, or asset sale.

5. COOKIES & TRACKING TECHNOLOGIES

QRC uses:

• Strictly necessary cookies

• Performance and analytics cookies

• Functional cookies

• Advertising and retargeting cookies

• Third-party cookies from embedded tools

Cookies are used for:

• Security and session integrity

• Analytics and performance

• Scheduling and communication tools

• Advertising and retargeting

• Product development and affiliated-venture insights

Browser settings may restrict cookies but may impair functionality.
The Site does not respond to Do Not Track signals.

6. AI USE & AUTOMATED PROCESSING

QRC may use artificial intelligence, machine learning, and automated tools to:

• Classify and route service requests

• Analyze text and images

• Detect unlicensed-scope issues

• Assist with scheduling and communication

• Support fraud detection

• Generate internal predictions and analytics

• Improve workflows and user experience

• Develop new services and affiliated ventures

Human oversight is maintained for material determinations.

AI does not provide legal advice.

7. DATA RETENTION

QRC retains information only as long as reasonably necessary for:

• Providing Direct Services and Referred Services

• Maintaining business records

• Complying with legal obligations

• Security, fraud prevention, and audit

• Internal analytics and business intelligence

• Operational continuity and affiliated venture development

Typical retention periods:

• Contact & service records: UP TO 7 years

• Photos, videos, and job details: up to 5 years

• Communications (SMS/email/chat): up to 3 years

• Website logs & analytics: up to 24 months

• Derived data & internal inferences: variable; may be retained long-term when legally permissible

Data may be anonymized instead of deleted.

8. YOUR CHOICES

You may:

• Opt out of marketing emails or SMS

• Request access, correction, or deletion (where legally permissible)

• Disable certain cookies via browser controls

Requests: privacy@qrlegalgroup.com

9. SECURITY

We implement reasonable administrative, technical, and physical safeguards. No system is completely secure.

10. CHILDREN’S PRIVACY

The Services are not intended for children under 13. We do not knowingly collect data from minors.

11. THIRD-PARTY LINKS

Our Site may contain links to third-party sites. QRC is not responsible for their privacy practices.

12. STATE-SPECIFIC NOTICES

Michigan residents retain all non-waivable consumer rights under applicable state law.
Other state privacy rights will be honored as required.

13. INTERNATIONAL USERS

Information may be transferred to, stored in, or processed in the United States.
Use of the Services constitutes consent to such processing.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.
The Effective Date identifies the latest version.

15. CONTACT

Quick Response Connect, LLC
Attn: Legal & Compliance Department
PO BOX 846
Troy, Michigan 48099-0846
United States
Email: privacy@qrlegalgroup.com